Daily Archives: January 8, 2012

Jan8

Turning Forty

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Turning Forty

 

O.M.G I’m Forty This Year

 

This year, as I cheered in the New Year surrounded by my lovely friends I was also thinking nervously of the fact that this year heralds a huge mile stone for me. I am turning 40 in July. Actually and quite excitingly I turn 40 on the day of the opening ceremony for the London Olympics. The only time I will see the Olympics in my own country and the only time I will be the big four oh.

Just to get this out of the way, we’re not going to the opening ceremony, we can’t afford it. I’ve been asked many many times if we’re going, we’re not. Just wanted to clear that up now.

I am dreading the big forty.  Turning thirty was nothing, a breeze, I was very comfortable with where I was, a new baby, not long married, I was happy and content and where I wanted to be.  Now forty is a whole new ball game. I am currently  three  stone overweight, I look incredibly tired and we are under a lot of financial strain. So I have decided to meet my up-coming birthday head on. I will not be beaten by turning an age; I should be like I was at thirty, happy and content.
So I have a plan. I am going to get myself to a place where I can embrace being 40, hit it all guns blazing and enjoy it.

 
The ten step plan to being happy to be 40

 
1. Lose weight and get back to a size 10

 

2. Get back to the gym – it will help with weight loss, self-esteem and stress

 
3. Stop drinking – not completely but stop drinking regularly.

 
4. Floss my teeth every day. The older I get the more work I seem to need with my teeth.

 
5. Invest in some good creams for my skin (got some for Christmas so a good start!)

 
6. Get on with work, this will help with the finances which will be a huge help.

 

7. When I get to goal invest in some key pieces of clothes as per Gok (finances     allowing).

 

8. Stop worrying about what other people think and just get on with it.

 

Ok so this was an eight step plan, even better!

 

Not a huge list but all achievable. Mr B and I have also decided to have a party for my fortieth. An afternoon garden party, kids and adults.  We’re risking the weather but hey, the weather on my thirtieth was perfect so fingers crossed!!

So here we are, a week into the New Year. I have stuck to my eating plan all week, I have flossed a couple of times (that’s a couple of times more than I usually would so not a complete failure).

I have walked and ice skated.

The refurbished gym opens in the morning, I have been to the open day and have my gym clothes out ready. 

I have used my lovely new creams and I have slept better.

I have worked hard and stayed positive (well one wobble but not bad at all).

 I have had a little Facebook cull and I have started my blog.

Now that my friends is a good start to any year, but to a year where I turn forty, well let’s just say the fear of forty may not have gone but I think I’m headed in the right direction.

 

Jan8

What Ever Happened to Customer Service?

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What Ever Happened to Customer Service?

 

Customer Service is a Dying Art Form

 

Having worked in customer service / sales all my life I know I am a bore when it comes to my moans.  However, I am still going to take this opportunity to moan some more.

The press is going on and on about how badly the High Street is doing, that Christmas has not been as good as expected and that more and more of us are shopping on line. Woe is the High Street etc etc.  Well I say that it’s time for the High Street to fight back and the start of this is for retail workers to be trained on customer service.  In the dark ages we were trained that customer service = sales. People buy from people. That customers are king. Yet these philosophies now seem to be ignored or laughed at as old fashioned.

 

An example of this is when I went shopping for some new make up. Off I go to town, money burning a hole in my pocket. First stop Debenhams. There I am at the Estee Lauder counter and there is no one there. There was no one else waiting to be served but not one single person approached me and asked if they could help. So I go to the Lancome counter and again, nothing, no acknowledgement nothing. Please bear in mind that you cannot just pick things up off the shelf and go to the check out, you have to be served but there was no one there to serve me. Well there were two staff stood chatting in the distance if that counts. So I think, if Debenhams don’t want my money I’ll go to House of Fraser, they’ll have good service. So off I go and as I approach the first counter I see that there are two staff, yep this is it, I can smell the money smoking and I am ready to spend. But what happens? The two staff turn away from me and start chatting. They have no intention of serving me at all.  At this point I start to wonder what is wrong with me, is there a reason I am being ignored, do I look like someone who shouldn’t be there, have I accidently slipped on a cloak of invisibility. “No” I firmly tell myself, it’s not me it’s them.

 

So after a fortifying Americano in Costa (where I was served with a smile) I head to Boots.  I had been planning on buying from the higher end of the make up market but as that plan had been scuppered I decided to have a look at the No7 range.  Still good but it wasn’t the treat I had planned for myself. Anyway as I am looking around I can hear a member of staff chatting to a customer and helping her. When she finished with that customer she approached me and asked if she could help. I ended up having a lovely 15 minutes of having make up put on me and a good chat. I spent £70 on products and I was sure to tell the member of staff how impressed I was with her. She had made me feel special and wanted and whilst it wasn’t what I set out to buy, I spent my money happily and came home feeling good. Now that ladies and gentlemen is what customer service is all about. And perhaps if retailers invested more time in training their staff they would not be in the situation they are today.

 

If I had a choice I would always shop on the High Street. Far greater feel good factor than purchasing on line but I will not spend my money in stores where I am not valued as a customer and the only way to show me that is give me good customer service.